FIX for “Tap to Load the Snap” on Snapchat Loading Screen

Snapchat is a social media application just like the WhatsApp, TikTok, Instagram etc. A snap is a status update from your friends on the Snapchat app that appears for 24 hours, just like the WhatsApp status.

Sometimes for some users the snaps do not load and just stays on the snapchat loading screen. The app shows tap to load the snap with a black screen without any further movement.

If you have this issue on snapchat not loading snaps on your Android phone, then I have few methods for you to try to solve this issue.

Tap to Load the Snap on Snapchat Loading Screen

Several ways to FIX for “Tap to Load the Snap” on Snapchat

To figure out the root cause of this issue of Snapchat not loading snaps, let’s understand few basic things that could influence this.

  • A snap update requires internet connection.
  • There could just be some runtime issue of the Snapchat app.
  • There is this Snapchat app cache that is causing the problem.

Check the Internet Connection

Internet is the first thing that downloads the snap on your snapchat app and shows it on the screen.

Follow the below steps to check the internet connection on an iPhone or an Android phone.

WiFi or Mobile / Cellular Data connection
Your iPhone or Android is connected to a WiFi or it is running on Cellular Data (Mobile data) to get internet connection.

On an iPhone, go to Settings > Cellular Data where all the mobile data related settings are available.

On an Android phone, go to Settings > Connections (on Samsung) or SIM cards & mobile networks (on Xiaomi MIUI) etc. to get mobile data related configuration options.

Based on your phone and situation, do the following:

  • Enable mobile data if it is disabled on your phone
  • If you are connected to wifi, see if the wifi has internet connection
  • If you have a dual SIM, select the appropriate SIM card from which the mobile data connection will be used
  • Based on your network vendor, Enable LTE, 4G, or 3G
  • Turn on Roaming if you are in a roaming area
  • If you have a metered data plan, check if you the data limit is exhausted for the day or for the month

If this is the problem then fix and try reloading the snap.

Restart Your phone

Every software has some BUG in it. That’s why we see many crashes, random reboots and this snapchat not loading snaps issue here.

So, it could just be a runtime issue of the Snapchat app which might just disappear after a hard restart.

To get a hard restart, turn off your phone completely and then start it again.

Try to load the snaps once you have rebooted the phone.

Clear Snapchat Cache (for Android ONLY)

An application on Android usually keeps cache files and it does not always communicate with the core app files.

In this case, clear cache of the Snapchat app and run the application again.

Follow the below steps to clear Snapchat cache:

Go to Settings > Apps > Manage apps (on MIUI). This will list all the apps installed on your Android phone, alphabetically.

Search and select the Snapchat app from the list.

Then go to Storage > Tap on Clear Cache or Clear Data whatever is shown on your phone.

Snapchat clear cache

Remove and Install the app or Update

First, see if you are running an older version of the Snapchat app.

It is possible that this is a known BUG on the app and you are not the only one who has this issue.

In this case, an updated version of the app will have the FIX for this issue.

If you are already on the latest version, then you can just uninstall the app and install it again from Play Store or App store.

On an Android phone, go to Settings > Apps > Manage apps (on MIUI) and then tap on uninstall to remove the app from the phone.

Below is a link to download the Snapchat app from Google Play Store.

[appbox googleplay]

Contact Snapchat Support

If none of the above method solves your issue of snaps being not loaded and stuck as a black screen, then that last thing you should do is to contact the Snapchat support.

Snapchat Support URL


The Tap to Load the Snap on Snapchat Loading Screen might not be a frequent issue but it is a known issue for many.

One of the above method should solve the issue on your phone.

If you still see the issue on your phone, check on some of your family members or your friends phone to see if they have the same issue or not, just to rule out any device specific BUG.

That’s all on this Snapchat troubleshooting guide.

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